Our services on offer

Terms of Service

AFPEx is supported by java software and will work on any PC, java does not support usage on mobile devices.

Our services on offer

  1. a)  an Individual Service; and
  2. b)  the AFPEx Lite Service; and
  3. c)  a Commercial Service.

AFPEx Service 1 – Individual Services

1-The Individual Service is provided free of charge to private pilots for private, individual, non-commercial use only.

2-Where usage of the Individual Service suggests use beyond that of an individual pilot, NATS has the sole right to suspend the use of the Individual Service and/or request the User to migrate to another service.

3-NATS shall continue to provide the Individual Service until it is terminated by NATS or the User. NATS and the User shall be entitled to terminate the Individual Service immediately at any time upon written notice to the other for any reason and without liability.

AFPEx Service 2 – AFPEx Lite Service

1-The AFPEx Lite Service is provided to certain aviation business customers including Air Traffic Control, Aerodrome Operators and Flying Clubs/Schools. The AFPEx Lite Service provides users with limited access to the AFTN, over and above simple flight plan messaging. The limit for AFTN messages is 200 per calendar month. If the number of messages is exceeded, NATS, after contacting you and discussing options, may terminate the AFPEx Lite Service.

2-The use of the AFPEx Lite Service is limited and benefits from the use of a single AFTN mailbox. Changes to the setup, including additional AFTN mailboxes are not available on this service.

3-The use of the AFPEx Lite Service is subject to the following charges:

4-If suspicious or excessive use is highlighted as a security threat or has impacts on service stability, NATS reserves the right to terminate a User session to allow investigation.

5-Minimum Term: The AFPEx Lite Service is provided on a subscription basis for periods of 12 months (“Subscription Period”), commencing from the date login details to use the AFPEx Lite Service are issued by NATS (“Commencement Date”), and thereafter on the anniversary of the Commencement Date (“Renewal Date”), unless terminated in accordance with paragraph 17) below.

6-The AFPEx Lite Service is a new service and NATS may review pricing at the end of the first Subscription Period. NATS will contact AFPEx Lite Administrators with revised pricing (if applicable) not less than two months prior to the end of a Subscription Period.

7-The Annual Service Charge for the first Subscription Period is payable on registration for the AFPEx Lite Service. For each subsequent Subscription Period, NATS shall send you an invoice for the Annual Service Charge. If you fail to pay the invoice provided by NATS within 30 days of the date of the invoice NATS shall have the right to disconnect and cease providing the AFPEx Lite Service without liability to you. In the event of disconnection due to your failure to pay an invoice, NATS shall effect disconnection and migration of the AFTN service to an alternative host.

8-Renewal Process: Your subscription to the AFPEx Lite Service will automatically renew on the Renewal Date unless you provide NATS with at least two months notice prior to the Renewal Date that you require NATS to disconnect and cease its provision of the AFPEx Lite Service.

AFPEx Service 3 – Commercial Services

1-The Commercial Service is provided to aviation business customers including Air Traffic Control, Aerodrome Operators, Airline Operators, Flying Clubs/Schools, Handling Agent and Government Agencies. The Commercial Service provides users with unlimited access to the AFTN, over and above simple flight plan messaging.

Charge Description Payable
Annual Service Charge Service year charge of £500 (Five hundred Pounds) excluding VAT per annum payable in advance for a period of 12 calendar months On registration. Note paras 15 and 17 below.

-The use of the Commercial Service is unlimited and benefits from the use of a single AFTN mailbox and up to 3 (three) user logins. Changes to the setup, including additional AFTN mailboxes are made by request to cacc.opssupport@nats.co.uk.

3-The use of the Commercial Service is subject to the following charges:

Charge Description Payable
Annual Service Charge Service year charge of £1995 (One thousand nine hundred and ninety five Pounds) excluding VAT per annum payable in advance for a period of 12 calendar months On registration and annually thereafter
Additional option – Additional AFTN Mailbox and User login £200 (Two hundred pounds) annually per additional AFTN Mailbox and User login – to enable login from additional geographic locations.
Setup of additional logins on this AFTN mailbox is by request to cacc.opssupport@nats.co.uk
On confirmation of order by NATS

4-Whilst access to the Commercial Services and messaging is unlimited; if suspicious or excessive use is highlighted as a security threat or has impacts on service stability, NATS reserves the right to terminate a User session to allow investigation.

5-Minimum Term: The Commercial Service is provided on a subscription basis for periods of 12 months (“Subscription Period”) commencing from the date login details to use the Commercial Service are issued by NATS (“Commencement Date”), and thereafter on the anniversary of the Commencement Date (“Renewal Date”), unless terminated in accordance with paragraph 24) below.

6-The Connection Charge and Annual Service Charge for the first Subscription Period are payable on registration for the Commercial Service. For each subsequent Subscription Period, NATS shall send you an invoice for the Annual Service Charge. If you fail to pay the invoice provided by NATS within 30 days of the date of the invoice NATS shall have the right to disconnect and cease providing the Commercial Service without liability to you. In the event of disconnection due to your failure to pay an invoice, NATS shall effect disconnection and migration of the AFTN service to an alternative host.

7-Renewal Process: Your subscription to the Commercial Service will automatically renew on the Renewal Date unless you provide NATS with at least two months notice prior to the Renewal Date that you require NATS to disconnect and cease its provision of the Commercial Service.

8-You acknowledge that each new connection and each re-connection to use the Commercial Service will be subject to a new registration where a Connection Charge will be payable.

Use of your account

Individual Service

1-Upon successful completion of your registration and NATS’ validation processes, you will be provided with login details to use the Individual Service.

2-NATS security and validation processes can take up to 2 weeks to complete.

3-Your login details are personal to you, you should keep your password confidential and you must not share your login details with a third person.

4-You are responsible for the activity that happens on or through your account. If you learn of any unauthorised use of your account, please contact NATS immediately.

AFPEx Lite Service

1-Upon successful completion of your registration and NATS’ validation process, the Administrator will be provided with login in details.

2-Initial provision of the AFPEx Lite Services should not take longer than 7 days. If you are migrating from another AFTN service, this may extend the process.

3-The Administrator may request NATS to change or disable the account.

4-You are responsible for ensuring that each User is using the Commercial Service and AFPEx Lite Services correctly, properly and in accordance to this Contract.

5-Login details are personal to each User, you should keep your password confidential and you must not share your login details with a third person.

6-Each User shall be responsible for the activity that happens on or through its account. If you or a User learns of any unauthorised use of an account, please contact NATS immediately.

Commercial Service

1-Upon successful completion of your registration and NATS’ validation process, the Administrator will be provided with login in details for up to three (3) accounts.

2-Initial provision of the Commercial Service should not take longer than 7 days. If you are migrating from another AFTN service, this may extend the process.

3-Without prejudice to your right to cancel the Commercial Service within 14 days of completing your registration, NATS reserves the rights to withhold all or part of the Connection Charge paid for services carried out to validate and set up your use of the Commercial Service.

4-The Administrator may request NATS to change or disable the account.

5-You are responsible for ensuring that each User is using the Commercial Service correctly, properly and in accordance to this Contract.

6-Login details are personal to each User, you should keep your password confidential and you must not share your login details with a third person.

7-Each User shall be responsible for the activity that happens on or through its account. If you or a User learns of any unauthorised use of an account, please contact NATS immediately.

*In the event of disrupted services (AFPEx Commercial Service Only)

1-If, for any reason, the Service is temporarily unavailable via the internet, a fax based service will be made available to Users of the Commercial Service only for the period when the Service is unavailable. Details of the fax service are available by calling the AFPEx Helpdesk on +44 (0) 1489 612 792.

2-If the Service is available via the internet, but a particular Commercial Service User is unable to communicate with the Service via the internet, then messages from the Service to the User will be routed to both their electronic mailbox (AFPEx) and their fax machine. NATS will not be under any obligation to send repeat messages.

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